Privacy Policy

Last updated: 11 September 2025

1. Introduction

Pascal Group Inc (“Pascal”, “we”, “our”, “us”) operates the website pascal.app and the Pascal mobile applications (collectively, the “Services”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Services.

2. Information We Collect

We collect information you provide directly to us and information that is collected automatically when you use the Services.

2.1 Information You Provide

• Registration data — name, email address, phone number, password, and postal address.
• Property information — details about your home, photos, maintenance preferences, and any other data you choose to supply.
• Communications — messages you send to us via chat, email, phone, SMS, or forms.
• SMS consent information — your opt-in preferences for text messaging, which may be provided verbally or through our website.
• Payment information — processed and stored by our payment partner, Stripe, on our behalf.

2.2 Information Collected Automatically

• Log and usage data — IP address, browser type, pages visited, and actions taken.
• Device data — device model, operating system, unique identifiers.
• Cookies and similar technologies as described in Section 5.

3. How We Use Your Information

• To provide, maintain, and improve the Services.
• To facilitate scheduling and payment for home-related services.
• To communicate with you about your account, requests, and promotional offers you may opt into, including booking reminders via SMS when you have provided consent.
• To personalise the Services and develop new features.
• To detect, prevent, and address technical issues or fraudulent activity.
• To comply with legal obligations and enforce our Terms of Service.

4. Legal Bases for Processing (EEA/UK Users)

Where the GDPR applies, we process your personal data under the following bases: performance of a contract, legitimate interests, compliance with legal obligations, and, where required, your consent.

5. Cookies and Tracking

We use cookies and similar technologies to remember preferences, analyse traffic, and improve the Services. You can control cookies through your browser settings; disabling cookies may affect functionality.

6. Sharing Your Information

We only share your information as necessary to provide the Services or as required by law, including with:

• Service providers including:
  • Stripe — payment processing
  • Supabase — data hosting & realtime features
  • Twilio — SMS and voice communications
  • OpenPhone — customer call handling
  • Resend — email communications
  • Google Cloud — AI services
  • OpenAI — AI services
  • Analytics providers
• Professional contractors or vendors you agree to engage through Pascal.
• Authorities or third parties when required to comply with legal obligations or to protect rights, property, or safety.

Important: All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

7. Data Retention

We retain personal data for as long as your account is active or as needed to provide the Services and fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

8. Security

We employ administrative, technical, and physical safeguards—including TLS encryption, role-based access controls, and routine security reviews—to protect your data.

9. SMS Communications

By signing up for our Services through our website, you opt in to receive SMS communications from Pascal, including booking reminders and service updates. You may also provide verbal consent to receive SMS messages during phone calls with our customer service team.

We'll be sending you booking reminders from Pascal. Message and data rates may apply. Message frequency varies. At any time you can text HELP for help or STOP to opt out. You may also opt out verbally during any customer service call.

10. Your Rights

Depending on your location, you may have rights to access, correct, delete, or restrict the processing of your personal data, as well as the right to object or obtain a portable copy. Contact us to exercise these rights.

11. Children's Privacy

The Services are not directed to children under 13 and we do not knowingly collect personal data from them.

12. International Transfers

Your information may be transferred to, and maintained on, servers located outside your jurisdiction. Where required, we rely on appropriate safeguards such as Standard Contractual Clauses.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy and updating the “Last updated” date.

14. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: